Get email help with the FAQs and Help Center

Looking for help with your account? If you visit the Help Center, you’ll find answers to most of your questions about our email, cloud storage, mail apps and other features.And new FAQs provide answers to customers’ most urgent questions in a single click.
If you’ve visited the Help Center recently, you may have noticed its new layout and FAQ section. Whether it’s help setting up your email or the password recovery process, the new Help Center start page makes it easy to find the information you need.
Screenshot of Help Center start page
If your question isn’t listed, click a topic button to see FAQs on that subject

1. New frequently asked questions

Our customer support team compiled the most common questions they receive from users into 14 new FAQs that appear on the top of our Help page. Now you can find immediate answers to your most urgent questions in a single click.

2. New category buttons

As you can see from our top FAQs, the most common questions we receive from users fall into the categories Account Security and Email and Inbox. But if your question is about a different area, take a look at the twelve icons below the FAQs. Clicking on these buttons will open up topics and questions related to these categories.

3. Drop-down menus

If you prefer, you can also see different help subcategories by clicking on the drop-down menus at the top of the page

4. Search our Help pages

As before, the search bar at the top of our Help Center page can also be a quick way to locate the information you need.
Businessman wearing suit and glasses sits thinking at desk with laptop
Our new FAQs help you troubleshoot in a just a few clicks

Good to know: Our support contact form

If you can't find an answer to your question in our Help Center, our Customer Support team will be happy to assist you. Premium members are invited to use our Premium phone support, while customers with free email accounts can reach us using our convenient contact form. Please select the category your question falls into – based on this, you may receive an automatic reply with some troubleshooting suggestions that could be useful for solving the problem quickly. However, if you still have questions, please reply to that email and a support ticket will be created in our queue. Once you have submitted a question, it is important to keep communicating about that issue using the same email chain rather than starting again with the contact form each time.
We hope the new FAQs facilitate help any questions you may have about your account. We look forward to your feedback below!
Images: 1&1/GettyImages

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