Why does mail.com want my address?

Female customer support agent wearing headset and talking to customer
If you contact customer support, your address is one way to verify your identity
When you signed up for your mail.com account, you might have asked yourself why we asked for your postal address. Are they going to send me advertising by snail mail? Give my address to third parties? Of course not! There’s a simple explanation, and it has to do with security. Hopefully this post will clear up the mystery of what we use your contact information for – and why you shouldn’t simply enter a fake address.
Let’s say you need to send an important email right away, but when you try to log into your mail.com account, you realize you’ve forgotten your password. It must be one of those days! But now what do you do?

The fastest way to reset your password

To make it easier to recover your password, when you register we ask for a contact email address. It can be the address of an account with another provider – the important thing is that it’s a different address than the mail.com account in question. You also have the option of saving a cell phone number. If you have chosen one of these options, we can send a code to the email address or phone number – which you can then use to log into your account and reset your password. This can be done in a matter of minutes without having to ask customer support.
But what happens if you’ve deleted that other email account or have a new cell phone number but didn’t update your account settings? Or if you didn’t give us the information in the first place? Then you only have one option for getting back into your account: contacting customer support.

Your personal data can protect you

To confirm your identity in such cases, you’ll need to answer a few personal questions. No, nothing embarrassing! But we might ask you to give us part of your postal address, like the name of your street or town. Or if you saved a security question when you set up your account, you’ll need to be able to answer it when asked. Having you answer such questions is the only way we can be certain that you are who you say you are. After we’ve verified your identity, we’ll ask you for a contact email address or cell phone number and send you a link so you can reset your password.
What happens if you haven’t filled in this information in the personal settings? To put it bluntly, we have no way of knowing if you are who you say you are.

So as you can see, giving us your address gives you an added layer of protection in case you ever have to contact customer support. And for this to work, it’s important that you give us your real address. Because let’s face it: entering a fake address means just one more thing you’ll have to memorize.

Will mail.com share my contact information?

At the end of the day, of course it’s your decision what information you want to give us. mail.com does not require you to provide contact information. However, we do strongly recommend that you enter your postal address and, most importantly, an up-to-date contact email address or cell phone number. You can rest assured that we will not use this information for any other purpose or share it with third parties. So give your account the protection it deserves – and make life easier for yourself the next time you’re having one of those days.

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