Why can’t I sign in to my mail.com email account?

Are you having problems logging into your mail.com account? Because we know how important your email is, the mail.com blog is here to help.
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Can’t sign in to your mail.com account? Try these quick fixes.
Today, we look at nine troubleshooting tips to help you sign in again.
There are three primary reasons that you may not be able to log in to your mail.com account: incorrect login credentials, a problem with your web browser or mobile app, or technical or security issues. Keep reading for some troubleshooting suggestions for each scenario.

1. Problems with your login data

Was there a typo?

We know this seems obvious, but typos can happen to the best of us. So it can’t hurt to carefully type in your username and password again to make sure that wasn’t the problem. And make sure that the Caps Lock key hasn’t accidentally been activated – passwords are case-sensitive.

Is your saved password correct?

“But wait!” you say. “There’s no way a typo could be the problem – my password is saved in my browser.” However, if you recently reset your password, your old – now invalid – password, may still be saved there. So it might be worth taking a look at your saved password to make sure it’s up to date.

Have you entered that wrong password several times?

If you have just entered an incorrect email login multiple times, you might receive an error message stating that the current IP address has been temporarily blocked (usually for a few hours). This is a security measure to prevent unauthorized access to your account. However, if you can figure out the correct login data, you should still be able to log in to your account from another IP address. Try logging in using the mail.com mobile app or a different computer, for example. Or you could reboot your router, which should also reset the IP address.

2. Issues with web browser or mobile app

Have you checked your cookie settings?

If the problem is not your password, it may be your web browser’s cookie settings. There are two possibilities here: If browser is not set up to allow cookies, please go to your browser settings and activate this function. On the other hand, if cookies are enabled in your browser, there is a chance that they have become corrupted. In this case, deleting old cookies could help solve your login problems. Need help with browser cookies? Check out our Help pages.

Is your browser cache full?

A full browser cache can lead to errors in loading web pages, including the mail.com web client. In such cases sometimes it’s enough to simply reload the page (click the reload symbol in your browser toolbar or hit the “F5” key). If that doesn’t work, try clearing the browser cache or signing in via a different web browser.

Are you logging in with an old version of our mobile app?

If you are using our mobile app on your Android phone or iPhone, please double-check that it is up to date. For security reasons, we do not support older versions of our mail app, which can be at the root of your login problems. You may find that, in order to update the mail.com mobile app, you have to update the operating system of your mobile device as well. For Android, we recommend version 7 of our app or higher and Android OS version 9 or higher; for Apple devices, iOS/iPadOS version 14 or higher and our app version 8 or higher.

3. Technical or security issues

Are there currently technical problems at mail.com?

This is very rare, but it can happen: a technical issue with the mail.com server will temporarily disrupt logins. In such cases, we will always notify our customers with a message at the top of our Help pages. Usually such problems are fixed within an hour. Sometimes a technical problem will affect only our web client or only our mobile app, so it can be worth trying to log in on different devices.

Has it been more than six months since your last login?

As outlined in our terms and conditions, mail.com's free email accounts are considered inactive after six months. Inactive accounts will eventually be automatically terminated and the data they contained deleted for reasons of data privacy. If you are not able to log in to an account that has been inactive for longer than six months, this is most likely because the deletion process has already taken place.

Is there a security concern with your account?

Serious security concerns such as a hacker or spam attack can lead to email accounts being locked. The aim is to prevent data loss, privacy breaches, etc. while our mail security team investigates. If this is the reason you have been locked out of your account, you should see an error message prompting you to contact our customer support team for assistance in regaining access. However, sometimes you will not see this error message in the mobile view. So if you are locked out of your email during a mobile login, try logging in via a web browser to see any possible error messages.

Do none of these troubleshooting suggestions seem to fit the bill? Please contact our support team if you need further assistance – they’ll be happy to help.

We hope this information helps you sign back in to your mail.com account. We look forward to your feedback below!

Images: 1&1/iStock
 

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