How do I recover my password?

It is super-frustrating to forget a password. Especially to your email account: Suddenly you are cut off from all your important emails, and often your contacts, calendar and online storage as well. Today we’ll share everything you need to know about the password recovery process so you can get back into your mailbox as quickly as possible.
First, don’t panic. If you misplace or forget your password, mail.com will be happy to reset it for you in a process is known as “password recovery.”

What is password recovery?

“Password recovery” actually means that your old password is invalidated and you are given a chance to set a new one. For this reason, it is sometimes also called “password reset.”

How do I recover my mail.com password?

If you enter an incorrect password, the following Please try again window will open:
Screenshot of mail.com password recovery options
If you enter an incorrect password, these options can help you regain access to your mailbox.

If you normally save your passwords in your internet browser, in cases of a recently changed password you may simply need to update the saved password there. Not sure how to view your saved passwords? Then click the link in the window, or visit our Help Center page for instructions for different browser types.

If you have completely forgotten your password, click Recover password to initiate the reset process. Enter your email address and click Continue. What happens next will depend on what password recovery options you have saved in your account settings.

1. Recovery by email

If you have saved a contact email address (under >My Account > Security Options),  you can choose to recover your password Via contact email address. Clicking Send will cause an email to immediately be sent to your saved contact email. Simply click the link in this email and follow the instructions to reset your password.

2. Recovery by text

Another option that is available if you have saved a contact cell number is to recover your password Via text message. Click Send and mail.com will automatically send a text message to this contact number containing a recovery code that allows you to reset your password.

3. None of the above

If you have not saved contact information in your account settings or that information is no longer up to date, we will not be able to reset your password immediately. However, our customer service will be happy to assist you. Please click None of the above and follow the instructions there.

To avoid being locked out of your email account if you forget your password in the future, simply log in to your mail.com account today and check the information you have saved under > My Account > Security Options. Make sure that you have entered at least one valid and up-to-date option that will allow you to reset your password quickly. Otherwise you may experience unnecessary delays in regaining access to your account. (Rest assured that we will never use this contact information for other purposes or share it with third parties.)

If you need more help with your mail.com password, you can visit our Help Center or contact our customer support team.

Was this information helpful? Please give us some feedback below!

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Password How-to

23 people found this article helpful.

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