2FA not working? Use the 2FA secret key to restore access

If you are like a lot of our users, you appreciate the extra security that 2FA gives your email account by requiring a second verification step at login. But what do you do if something goes wrong – like if you no longer have access to the “second factor” because of a problem with the device you use for authentication? Don’t panic – we will get through this together. more
141 people found this article helpful.

Email life hack: Keep organized with a family email account

Notes from the teacher in your kid’s backpack are a thing of the past – nowadays everything is digital. The invitation for the school open house, reminder about a well-child check-up and spring soccer schedule all come as emails. With so many other messages flooding your inbox, it’s easy for one to slip through the cracks. The solution: A family email account. more
144 people found this article helpful.

Where is my mail!? How to find and retrieve lost emails

You’re sure you had an email about last week’s project in a folder, but now it’s nowhere to be found. Or even worse, you know you saw a new email from your grandma, but when you go to your inbox to look at it, it’s gone! Keep calm and read this blog post – mail.com will show you where to look. more
30 people found this article helpful.

How to wipe a hard drive so your data is truly erased

You’ve just purchased a shiny new laptop, and now you’d like to donate your old computer, give it to a family member, or recycle the hardware. We applaud your sustainable choices! But wait – have you deleted all the data on your hard drive? Is it really, truly gone? Or can whomever gets your old device recover any of it? more
58 people found this article helpful.

What is a mailer daemon – and why did my email bounce back?

It’s the dreaded bounce message: “Mail delivery failed: returning message to sender.” If you receive it, it means something went wrong and your email never made it to the intended recipient. But why can’t some emails be delivered, and who is the mysterious “mailer daemon” who sends them back to you? more
997 people found this article helpful.

Cloud file sharing: How to send share links with mail.com

Why make things hard when they can be easy? When you save photos and other files in the mail.com Cloud, it is a snap to share them with others. Instead of sending them individually as email attachments, it’s super-easy to share cloud photos and documents using a secure share link. more
121 people found this article helpful.

Protect your email app with fingerprint or facial recognition

If you use the mail.com Mail App on your iOS or Android mobile device, you may want to protect your account against unauthorized access without having to completely log in and out each time you check your email or use your cloud. So why not enable biometric authentication? It only takes a few taps! more
1,070 people found this article helpful.

How secure is my password?

“Better safe than sorry” may be an old saying, but when it comes to your email password, it definitely still holds true. Because if an unauthorized person gains access to your email account, it can have serious consequences. So what are best practices for a strong password? more
268 people found this article helpful.

Malware types: Do you know the true meaning of malware?

Feeling cybersecure? Ever stared at the computer screen hoping a malware attack was just some horrible practical joke? If you are like the rest of us and have experienced this moment, then don’t worry we’ve got your back. If you have never experienced this situation, we’ve also got your back. We will give you the know-how to keep yourself and devices secure from malware. more
1,826 people found this article helpful.

Tired of junk mail? Find out how to block emails on mail.com

When it comes to annoying emails, most of us can identify some repeat offenders in our lives. Maybe it’s junk mail from a store that never seems to get around to taking you off their mailing list, or forwarded jokes from an uncle with way too much time on his hands. But you don’t have to put up with this any longer! more

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